At Gadgets and Gizmos Ltd, customer satisfaction is our priority. While we do not offer refunds after a sale, we are committed to ensuring that you receive products that are free from defects and in perfect working condition.

30-Day Warranty for Exchanges/Replacement

- Defective Products: If you receive a defective product, you are entitled to an exchange or replacement. You must notify us within 30 days of purchase to be eligible.
 
Exchange/Replacement Process:
  1. Contact Us:  Reach out to our customer service team via +254-703-313331 with your order details and a description of the defect.
  2. Return of Defective Product: You may be required to return the defective item to us for inspection. We will provide instructions on how to return the product.
  3. Exchange/Replacement: Upon verification of the defect, we will promptly process your exchange or replacement. The exchanged/replaced item will be shipped to you at no additional cost.

Conditions for Exchange/Replacement

- The 30-day warranty period begins on the date of purchase.
- The product must be returned in its original packaging, along with all accessories and manuals.
- This policy only applies to products that have been verified as defective. Items that have been damaged due to misuse, neglect, or unauthorized repair are not eligible for exchange or replacement.

Non-Refundable Items

All Sales Are Final:  We do not offer refunds once a sale is completed. Please ensure that the product you select meets your needs before making a purchase.

We appreciate your understanding and are here to assist you with any issues you may encounter with your purchase.